PROCESSING
NENO is an online resell shop, we carefully take our time to inspect and cleanse all orders from stains and energy from past wearers. Processing time typically takes 5-10 business days. If you would like to request a faster processing time please contact our team.
SHIPPING
All orders are shipped out on Mondays via USPS Priority Mail. Orders typically take 2-3 business days. These are estimated time frames and are not guaranteed.
Once package leaves NENO facilities, NENO will not be responsible for any damages or incidents during transit. Customer will have to contact USPS for service.
RETURNS & EXCHANGES
Due to pieces being one of one returns are currently not accepted. With all clothing being second hand we do our best to inspect and cleanse pieces, however there may be stains that are not removable with the care we provide.
Our team will do our best to accurately size and list imperfections of clothing. If you are extremely dissatisfied with your order due to misinformation a refund will be honored within 14 days of delivered date.
CANCELLATION
Once purchase has been made no cancellation or changes can be made to your order.